Survey on impact of QMS ISO 9001:2000 in an organization, increases the effectiveness of its operations

Salman Mahmood, Raza Hasan

Research output: Chapter in Book/Report/Published conference proceedingConference contributionpeer-review


This research paper will set out to explore the degree to which the practice of ISO 9001:2000 is used in Searle Pakistan limited in developing quality products that meets the customer requirement. The paper focuses on developing the understanding the operation and effectiveness of quality management systems and why companies are also committed to the needs of ISO9001:2000. A survey was conducted on Searle Pakistan limited registered with ISO 9001:2000 to evaluate the head office unit and factory units of the company to know how effective ISO9001:2000 standard to meet customer requirement which enhance to customer satisfaction. Also, to investigate the role of ISO9001:2000 standard that how its implementation help to improve business operation and its impact regarding to quality of the Searle Pakistan limited within the head office unit and factory unit.
Original languageEnglish
Title of host publicationProceedings of 2012 UKACC International Conference on Control
Number of pages4
ISBN (Electronic)978-1-4673-1560-9
ISBN (Print)978-1-4673-1559-3
Publication statusPublished - 22 Oct 2012
EventUKACC International Conference on Control (CONTROL) - Cardiff, United Kingdom
Duration: 3 Sept 20125 Sept 2012


ConferenceUKACC International Conference on Control (CONTROL)
Country/TerritoryUnited Kingdom

Cite this