Design and development of customer support system using automation

Abdullah Said Saif Al Shidhani, Salman Mahmood, Raza Hasan

Research output: Chapter in Book/Report/Published conference proceedingConference contributionpeer-review


When an organization provides a variety of services and it has several clients across the nation and at an international level, then it gets difficult to manage all the customers through face to face interaction. Moreover, as the COVID-19 spread, it becomes impossible to have face to face interaction and social distancing is required. Manually over the emails phone calls, it gets complex to manage the customers and solve their issues. The project is going to be designed and developed for the organization and its customers. Employees will be able to cater for the problems faced by the customers and by doing this quality of service will be enhanced. The organization will be helped to solve the complaints of the customers and to develop teamwork in the organization. The research will be having a database that can store thousands of queries of customers. By using this system organization will be able to identify the frequently occurring issues. This will increase the efficiency and security of the system for customer support. It will automate the tasks and processes, employees of the organization will be using the system remotely from the houses which will facilitate to have social distancing. The system will be automatically managed without the involvement of employees and employees can instantly get the solution to their problem.
Original languageEnglish
Title of host publicationFifth Middle East College Student Research Conference
PublisherHigh School Edition
Number of pages9
Publication statusPublished - 6 Jan 2022
EventFifth Middle East College Student Research Conference - Middle East College, Muscat, Oman
Duration: 1 Jun 20211 Jun 2021


ConferenceFifth Middle East College Student Research Conference

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