Abstract
The purpose of this study is to provide a formal evaluation tool for those individuals that operate ships. These persons monitor daily shipboard operations, and their knowledge is of particular importance in terms of rational commercial decision-making and providing guidance to the masters of the ships that are in charge. Poor decisions may have a severe impact on the commercial status of a ship, safety of its crew or marine environment. The proposed methodology could be used by ship managers to measure the knowledge standards of their operators and ensure their professional continuity. The research methodology used in this paper combines analytic hierarchy process (AHP) and TOPSIS to establish a knowledge measurement tool based on a system of key knowledge indicators (KKIs). Experts participated in evaluating the KKIs. Furthermore, a survey to ship management companies was carried out to demonstrate the applicability of the proposed methodology.
Original language | English |
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Journal | International Journal of Business Excellence |
Volume | 24 |
Issue number | 4 |
DOIs | |
Publication status | Published - 20 Sept 2021 |